WellDyne

        
                            Position: 
                            
	                            	Account Coordinator
	                           	
                                            Location: 
                                        
                                                Hybrid (CO or FL)

                            Job Id: 
                            
                                    345
                            
                            # of Openings: 
                            
                                1
                            
                    We are looking for a highly organized and detail-oriented Account Coordinator to join our dynamic team. In this role, you will be responsible for assisting the Account Team in the service of their assigned accounts which includes web-tool training, eligibility help, trouble-shooting plan or member issues, report requests, and coordination with internal departments to fulfill day-to-day client needs or requests. This position will also assist in plan implementation and interaction for plan updates and changes when required.
 
Essential Duties and Responsibilities:
Provides day-to-day support to clients and client representatives regarding various issues such as eligibility, claims or rejected claims, co-pay questions, and member information.
Provides timely and accurate answers to issues/inquiries from internal and external sources.
Assists the Account Team in the account implementation process–including attendance of client implementation meetings, review of plan set-up and processing of member materials.
Escalates high priority or reoccurring issues to the appropriate Client Services team member to ensure resolution; may require running reports, investigating causes and flagging the problem for follow-up.
Maintains professional interdepartmental relations and communication on all client service issues.
Submits required paperwork to other departments through processing tools
Assists in servicing the total customer relationship requiring interaction with medical administrators, brokers, consultants, legal personnel, trustees, etc.
 
Qualifications:
1–2 years of experience in account management, client services, or a related role.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities with a proactive approach to problem solving.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools.
Ability to work collaboratively in a fast-paced environment.
Detail-oriented with strong analytical skills.
Why Join Us?You’ll be part of a team that values collaboration, client success, and continuous improvement. If you’re passionate about delivering outstanding service and thrive in a fast-paced environment, we’d love to hear from you!

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