Position:  Implementation Coordinator
Location:  Remote
Job Id:  400
# of Openings:  2

Summary 

 

The Implementation Coordinator is responsible for oversight of Healthdyne’s client implementations, change management related to such services, and coordination of internal operational functions.  The Implementation Coordinator position is an internal assignment designed to work with assigned implementation staff and manage ongoing projects for the addtion of new business to a specific market.  The position may require travel from time to time.  This position requires great attention to detail, superior communication skills, time management skills, and knowledge of pharmacy operations and procedures.  The goal of each implementation is to meet and exceed client expectations for an incredible service experience with Healthdyne.  

 

Essential Duties and Responsibilities 

 

  • Experienced pharmacy professional with knowledge of pharmacy operational processes and procedures to facilitate successful implementation of Healthdyne’s services 

  • Oversees existing client changes and works collaboratively with Client Services to implement and monitor said changes 

  • Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives 

  • Oversees implementations including accuracy of information to both the plan sponsor and to members 

  • Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Clinical, and other departments as needed 

  • Contribute to the development of implementation SOPs, internal quality assurance and efficiency to create an incredible service experience 

  • Produces objective reporting regarding critical path items, opportunities, and overall customer standing 

  • Can apply communication principles and appropriate positioning of information to deliver to various client types 

  • Participates and understands ongoing pharmacy market trends, product knowledge including national and PBM trends/benchmarks, company product offerings, capabilities and limitations 

  • Conducts post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations 

 

 

 

Education and Experience 

 

  • This position requires a college four-year degree or a minimum of two years' experience in customer or client services or project management. 

  • Pharmacy experience 

  • Requires ongoing learning in the pharmacy industry and continuous product knowledge development in the areas of pharmacy
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