Position:  Foundation Support Advocate II
Location:  Lakeland, FL
Job Id:  500
# of Openings:  5
At our company, we move fast, adapt quickly, and turn challenges into opportunities while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. 
Our Vision: 
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. 
Our Mission: 
To be the disruptive force that drives meaningful change within pharmacy services. 
 
Summary 
The Foundation Support Advocate II supports the manufacturer’s patient assistance foundation program by independently assisting patients, caregivers, healthcare providers, and pharmacies with eligibility determination, enrollment, and continued access to therapy. This role performs the same core functions as Job Name I with increased experience, autonomy, and responsibility for more complex cases and problem resolution.
 
Training: First two weeks will be onsite Monday to Friday 9am to 5:30pm starting 6/1
Hours of Operations for Shifts will be Monday to Friday 8am to 8pm. 
 
Essential Duties and Responsibilities 
  • Respond to inbound and outbound calls from patients, providers, and pharmacies regarding program eligibility, application status, refills, and medication access.
  • Provide accurate, detailed information on foundation program benefits, application requirements, and policies.
  • Independently collect, verify, and document required financial, insurance, and clinical information to assess eligibility.
  • Complete, submit, and track applications through approval, refill, and reenrollment processes.
  • Resolve moderately complex enrollment, documentation, or access issues using foundation guidelines.
  • Document all interactions and eligibility determinations accurately in electronic systems to ensure compliance.
  • Coordinate communication with provider offices, specialty pharmacies, and internal teams to prevent therapy delays.
  • Deliver compassionate, patient‑centered service while handling escalations within defined authority.
  • Effectively listen for, identify, and document potential adverse events per protocol.
  • Maintain strict adherence to foundation policies, SOPs, and regulatory standards.
  • Perform additional duties as assigned.
Education and Experience 
  • Preferred – Florida Registered Pharmacy Technician license, in good standing.
  • High school diploma or equivalent.
  • 2+ years of experience in patient assistance, healthcare, specialty pharmacy, or a related field.
  • Experience with manufacturer patient assistance programs preferred.
Knowledge, Skills and Abilities 
  • Proficiency with computer systems, call center software and electronic recordkeeping.
  • Demonstrated ability to gather verify and document sensitive personal and financial information accurately.
  • Strong organizational, communication and problem-solving skills.
  • Solid knowledge of medical or pharmacy terminology.
  • Have high empathy.
  • Follow HIPAA and PHI compliance.
  • Spanish Bilingual a bonus
Work Environment / Physical Demands 
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required. 
 
EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law. 
 
 
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