Position:  Director, Client Services
Location:  Remote
Job Id:  465
# of Openings:  1
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. 
Our Vision:  
Unlocking the full potential of pharmacy care management to empower people to live healthier, happier lives.  
Our Mission:  
To drive pharmacy care that builds trust, improves outcomes and puts people first.  
Summary
The Director of Client Services is responsible for the leadership and oversight of assigned client accounts and the Client Services staff supporting those accounts.  This role is responsible for driving client retention, supporting growth opportunities, and ensuring the Client Services team operates efficiently and consistently using established best practices and processes. The Director partners with internal teams and consultants to support client strategy, renewal planning, and overall account performance.

Core Responsibilities:
  • Lead and manage Client Services staff, including Account Executives and Account Managers, providing coaching, performance management, and professional development.
  • Oversee client relationships and service delivery to ensure consistent execution, strong client satisfaction, and proactive issue resolution.
  • Support strategic account management, including participation in client meetings, quarterly business reviews, and Strategic Account Reviews for key accounts.
  • Partner with Account Executives and leadership on renewal planning, client strategy, and identifying risks or growth opportunities within the book of business.
  • Ensure successful client implementations and transitions, while monitoring service performance and addressing escalated issues when necessary.
  • Collaborate with internal departments to resolve issues, improve processes, and support client initiatives.
  • Support account growth and client value initiatives, including cost management strategies, clinical program adoption, and consultant engagement.
Education and Experience
  • Bachelor’s degree or equivalent experience required.
  • 5+ years of experience in healthcare, health insurance, managed care, PBM, or related industry.
  • Experience leading account management or client services teams preferred.
  • Experience managing complex client relationships and consultant partnerships.
Knowledge, Skills, and Abilities
  • Strong leadership and team management skills.
  • Excellent communication and presentation skills.
  • Ability to analyze client trends and develop strategic recommendations.
  • Strong organizational and project management capabilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong relationship-building skills with clients, consultants, and internal teams.
  • Ability to navigate complex client political environments and consultant dynamics.
Work Environment / Physical Demands 
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required. 
 
EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law. 
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