Position:  Patient Care Advocate I
Location:  Remote
Job Id:  273
# of Openings:  3
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. 
Our Vision:  
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. 
Our Mission:  
To be the disruptive force that drives meaningful change within pharmacy services. 
 
Training Classes: Monday to Friday from 9am to 5:30pm a for 5 days starting 12/10 
Shifts Available:
  • Monday-Friday 9:00 AM to 5:30 PM
  • Monday-Friday 9:30 AM to 6 PM
  • Monday-Friday 11:30 AM to 8:00 PM
Summary 
The Patient Care Advocate I maintains a high level of interaction with Specialty Care Pharmacy patients and physicians to ensure prescriptions are being filled and delivered correctly, and that the patient is taking the medication properly 

Essential Duties & Responsibilities 
  • Acts as a liaison between Specialty Care Pharmacy, patients and the provider's office 
  • Responsible for ensuring all necessary information, including insurance verification, is available to process prescription orders 
  • Assist in collecting clinical outcomes data from patients and assist in tracking the data within the software system 
  • Responsible for explaining company programs and services to patients and provider's office staff 
  • Communicates with patient for prescription refills 
  • Refers any medication or illness related question or concerns to a board licensed healthcare professional 
  • Responsible for processing of prescription refills through pharmacy dispensing software 
  • Maintains documentation of calls to and from patients and providers 
  • Contact patients to schedule deliveries, confirm address, inform of any co-payment information, and notify of payment responsibilities 
  • Assists with prior authorizations 
  • Refers under/uninsured patients to appropriate patient assistance programs and assists with applications 
  • Keeps current with new treatment trends 
  • Communicates patient status to provider's office/clinics 
  • Maintains patient confidentiality 
  • Performs other duties and responsibilities as assigned 
Education and Experience 
  • Required-Meet state requirements of national certification (CPhT) or other board approved training program, if required by state of residency 
  • PTCB and state registration required- Colorado 
  • State Registration required- Florida 
  • High School Diploma or equivalent 
  • One-year related customer service experience 
  • Previous insurance experience and medical or pharmacy background is preferred 
Knowledge, Skills, and Abilities 
  • Time management 
  • Oral and written communication skills 
  • Professionalism 
  • Customer service skills 
  • Ability to multitask and be detail oriented 
  • Ability to work efficiently without creating distraction or disruption to other employees 
  • Ability to relate well and communicate effectively with other employees and patients 
  • Ability to work well with various personalities and work as a team 
  • Should be independent and self-motivated 
  • Ability to work and accomplish goals with little to no supervision 
  • Organizational skills 
  • Must be dependable and maintain levels of confidentiality 
  • General knowledge of internet navigation and research 
  • Knowledge of e-mail, fax transmission, and copy equipment are essential 
Work Environment / Physical Demands 
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required. 

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law. 
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