Position:  Foundation Support Advocate I
Location:  Lakeland, FL
Job Id:  499
# of Openings:  5
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.

Summary
The Foundation Support Advocate I supports the manufacturer’s patient assistance foundation program by assisting patients, caregivers, healthcare providers, and pharmacies with eligibility, enrollment, and medication access. This role serves as a key contact center resource, providing program information, supporting application completion, and delivering compassionate, compliant customer service under routine supervision.
 
Training: First two weeks will be onsite Monday to Friday 9am to 5:30pm starting 6/1
Hours of Operations for Shifts will be Monday to Friday 8am to 8pm. 
 
Essential Duties and Responsibilities
  • Respond to inbound and outbound calls from patients, providers, and pharmacies regarding program eligibility, application status, refills, and medication access.
  • Provide accurate information on foundation program benefits, application requirements, and policies.
  • Assist with collecting and documenting required financial, insurance, and clinical information.
  • Support application completion and submission following established guidelines and scripts.
  • Document all interactions and case updates accurately in electronic systems to maintain complete and compliant records.
  • Communicate with provider offices, specialty pharmacies, and internal teams to support coordinated patient access.
  • Deliver compassionate, patient‑centered service and appropriately escalate complex inquiries or issues.
  • Effectively listen for and document potential adverse events as required.
  • Follow foundation policies, standard operating procedures, and regulatory requirements.
  • Perform additional duties as assigned.

Education and Experience
  • Preferred – Florida Registered Pharmacy Technician license, in good standing.
  • High school diploma or equivalent.
  • 1+ year of experience in a call center, healthcare, pharmacy, or HUB‑service environment.
Knowledge, Skills and Abilities
  • Strong communication and active listening skills with the ability to manage call volume professionally.
  • Basic proficiency with computer systems, call center software, and electronic recordkeeping.
  • Ability to gather and document sensitive information accurately.
  • Working knowledge of medical or pharmacy terminology.
  • Ability to speak clearly and follow a script.
  • Have high empathy.
  • Follow HIPAA and PHI compliance.
  • Spanish Bilingual a bonus
Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.
Apply for this Position
Go back to the job list



WellDyne