Position:  Front End Supervisor - Specialty Operations
Location:  Lakeland, FL
Job Id:  401
# of Openings:  1
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. 
Our Vision:  
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. 
Our Mission:  
To be the disruptive force that drives meaningful change within pharmacy services. 
 
Summary 
Under the direction of Manager, Specialty Pharmacy Operations, the Front-End Supervisor oversees all front-end pharmacy operations such as prescription intake, benefits investigations, prior authorizations, and all front-end operational queues. The Supervisor will also support the pharmacy with issues concerning billing, and work as a liaison between the pharmacy and member AR. The Supervisor will monitor, develop, and train staff on front-end operating procedures as well as develop training materials to support the staff ensuring accuracy and compliance with SOP’s.
 
Shift: Monday to Friday 9:30am to 6pm. Onsite Centennial, CO or Lakeland, FL

Essential Duties & Responsibilities
  • Develop, implement, and oversee all front-end pharmacy standard operating procedures as it pertains to: prescription intake, benefits investigation, order entry, item entry, prior authorizations, and adjudication.
  • Actively contributes to the strategic planning and achievement of departmental goals and objectives; attends pertinent meetings when necessary
  • Respect and maintain confidentiality guidelines of HIPAA. 
  • Responsible for scheduling, developing, coaching, training, and directing department personnel.
  • Effectively communicate information to the staff and supervisors in an open and timely manner.
  • Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive customer experience.
  • Assist with quality improvement programs (i.e. URAC quality projects, ACHC)
  • Cooperates in the documentation and resolution of customer service-related issues.
  • Contributes to and supports an atmosphere of effective teamwork and coordination.
  • Observe employee performance and participate in writing performance reviews.
  • Oversee and develop pharmacy training materials for front-end operations and personnel.
  • Coordinate and assist with all employee training and development.
  • Monitor reports and operational processes to ensure maximum efficiency.
  • Assist in system software upgrades with testing.
  • Responsible for submitting any system issues or concerns to appropriate parties.
  • Assist other departments when necessary.
  • Follow and aid in enforcement of all company policies and procedures.
  • Responsible for other duties as assigned.
Education and Experience
  • Certified and Registered Pharmacy Technician, (Colorado) in good standing required
  • High School Diploma or equivalent
  • Registered with the State of Florida (Florida) in good standing required, certification preferred
  • Two years of experience as a pharmacy technician 
  • Experience in a specialty pharmacy is preferred
  • Proficient with Microsoft Word, Excel, and Outlook
Knowledge, Skills, and Abilities
  • Attention to detail and accuracy.
  • Ability to handle multiple activities or interruptions at once.
  • Ability to communicate effectively, patiently and courteously.
  • Focused team player, who can work in conjunction with pharmacists, other departments, customers, and management.
  • Work independently with little supervision and meet daily deadlines.
Work Environment / Physical Demands 
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required. 

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law. 

 

 
 
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