Summary
The Account Executive is responsible for the total service experience and relationship of 
assigned accounts. This includes serving as a strategic liaison between the client and 
HealthDyne, providing expertise, recommendations and implementation of products, 
programs, and services such as member engagement tools, customized distribution 
support, and recommendations for strategic joint growth opportunities with our partner. 
They are responsible for maintaining strong client relations, growth, profitability, and 
retention through contract renewals and upselling of products and services. 
Essential Duties and Responsibilities
• Identifies and establishes a professional relationship with client’s key decision makers. Establishes and maintains client relationships at the appropriate levels, 
including medical and pharmacy directors, CEO’s, benefit managers and 
consultants. 
• Acts as primary contact/liaison between internal business, technology, and 
operations development teams for assigned clients. Maintains an understanding of 
all HealthDyne/WellDyne operational areas and the interfaces with internal 
departments to define business rules as they apply to processes and procedures, 
document business requirements and develop work-flow diagrams, functional 
hierarchies, process models, contracting and fee schedules, and ensure business 
requirements are properly translated into customer deliverables. 
• Take the initiative as the internal “quarterback” and client advocate to coordinate 
executive leadership team, and operational support teams, to solve creatively and 
deliver concise and clear plans and progress to clients in advancing their strategies 
and the relationship.
• Responsible for selling/introducing clients to new products and/or service offerings 
that provide value and reduce the cost for the client.
• Responsible for organizing and leading client business planning meetings, executive 
briefings, client meetings and internal team strategy planning. Maintains consistent 
and regular client communication. 
• Manages assigned accounts with a focus on client trend management, strategic 
plan development and execution, cultivating multi-level client relationships and 
identifies expansion opportunities, and incorporates into strategic plan for client 
management. Manages client contract compliance and renewal activities. 
• Collaborates with primary internal partners including sales and underwriting on 
Request for Proposals (RFPs) for existing clients by formulating and reviewing 
responses.
• Participates in new business and finalist presentations to represent service 
experience, or coordinate attendees from other service-related areas.
• Continually educates Clients on current topics in the industry, new product 
developments, and the competitive landscape. Provides collateral materials and 
support when necessary to help facilitate relationships. 
• Provides timely and accurate answers to issues/inquiries from internal and external 
sources.
• Provides implementation support, measurement standards, and revisions as needed 
that incorporate applicable best practices with proven outcomes. 
• Develops and implements a client plan that meets the goals and objectives of the 
client and is in alignment with corporate business strategy. 
• Other duties as assigned.
Education and Experience
• Bachelor’s degree in health administration, business, pharmacy, or related field 
preferred. 15 + Years of proven industry experience may be acceptable in lieu of 
degree. 
• A minimum of 5 years account management experience in a pharmacy or health 
related field required. 
• Experience reading, interpreting, and negotiating contract terms required.
• Experience interpreting financial data required.
• Client-facing presentation experience required.
• Must have good negotiation skills, well-developed facilitation, and collaboration 
skills.
• A minimum of 2 years pharmacy industry experience preferred.
• Background as a pharmacy technician, or specific roles in mail order pharmacy or
pharmacy technology a plus.
• Knowledge of the pharmacy industry, underwriting process, pricing, medical and 
pharmacy terminology, pharmacy claim, and managed care principles and practices 
is desired. 
• Requires ongoing learning in the pharmacy services industry and continuous 
product knowledge development in the areas of healthcare, pharmacy and PBM, 
company specific product offerings, pricing components, and company capabilities 
and limitations.
Knowledge, Skills, and Abilities
• Strong organizational and planning skills. 
• Effective verbal and written communication skills. 
• Ability to learn and convey regulatory or technical information at the level of the 
client, member, or healthcare professional.
• Ability to understand the importance of and maintain the confidentiality of all patient 
information. 
• Ability to work independently and within a team environment. 
• Demonstrate pride in and commitment to the profession through appearance and 
professional conduct. 
• Ability to use public speaking skills to speak effectively in large and small group 
situations. 
• Ability to use problem solving skills, including identifying and accepting challenging 
situations and creating and implementing a solution. 
• Maintains an awareness of developments in the community and pharmaceutical 
fields that relate to job responsibilities and integrate them into practice. 
• Reviews and responds to client and member concerns as well as concerns of other 
departmental staff as they relate to specified accounts. 
• Actively participates in management team meetings by providing status reports and 
working to ensure tasks and business requirements are appropriately logged, 
tracked and on-target to meet client and company business objectives. 
• Effectively communicates with all levels of departmental staff, as well as members, 
clients, and healthcare professionals. Encourages the use of multiple 
communication mechanisms to ensure effective communication among members, 
clients, and healthcare providers. 
• Interacts with other team members to identify and share best practices, issues 
encountered, and general subject matter content related to job functions. 
• Ensures a cooperative environment through participative communication skills, 
teamwork, and professional behavior of ethics. 
• Takes appropriate actions, assess each situation, and follows through with the 
utmost attention to accurate communication. 
• Maintains an expert knowledge on claims processing and operations processes 
relating to regulatory provisions as they relate to this position. 
• Identifies and develops solutions to maximize department processes and 
procedures. 
• May require additional coverage times outside of regularly scheduled hours. 
Work Environment / Physical Demands
This position is in both a typical office environment (work from home primarily) which 
requires prolonged sitting in front of a computer and in an external environment where 
travel is required. Requires hand-eye coordination and manual dexterity sufficient to 
operate standard office equipment including operation of standard computer and phone 
equipment. May have occasional high stress when dealing with customers/clients. 
• Travel required up to 30-40% of the time with more travel required during certain 
times of the year based on business needs - for visits to clients and organizational 
meetings as needed. 
• Travel will be scheduled based on company policies and in the most efficient and 
cost-effective way possible, typically by commercial air travel.
• Presence on video for internal meetings is expected at least 80% of the time. 
Presence on video for external client presentations and meetings is expected 100% 
of the time.