Position:  Learning Specialist I
Location:  Hybrid, FL
Job Id:  406
# of Openings:  1
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. 
Our Vision:  
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. 
Our Mission:  
To be the disruptive force that drives meaningful change within pharmacy services. 

Summary 
The Learning Specialist I will have strong instructor-led training experience. A partner for the entire organization, the focus will be on operational training within our Member Services contact center, and on overall employee development in multiple areas. The Learning Specialist will be accountable for working with the team in designing robust content and developing and delivering successful training programs and courses both onsite and virtually. The position will also assist with administering Learning Management System (LMS) operations and aligning tasks with business requirements or initiatives.

Essential Duties and Responsibilities: 
  • Facilitate learning via onsite classroom instruction and virtual remote training; incorporate a variety of presentation methods and applications to accommodate adult learning styles. Learning topics will include department specific training, systems training, and customer service training, among others.
  • Coordinate department training scheduling and other administrative duties such as class attendance, sending follow-up emails and post-training surveys.
  • Utilize Microsoft Outlook and Microsoft Teams to assist with classroom monitoring, question responses, scheduling, and communicating with outside departments.
  • Collaborate with Subject Matter Experts (SMEs) and other colleagues to assist with creating training materials, such as job aids, workbooks, and handbooks, as well as e-Learning tools like Articulate 360 for computer-based training courses.
  • Assist the Organizational Learning and Development department with creating and updating coursework with evaluation strategies such as practice exercises and knowledge checks designed to drive learning retention.
  • Ensure content aligns with current business processes, company branding guidelines, procedures and systems.
  • Perform various additional duties as assigned.
Education and Experience:
  • Bachelor’s Degree in Education, Instructional Design, Business, or related field preferred or equivalent experience.
  • Minimum 2 years of experience or training in corporate environments applying adult learning theories and techniques is preferred.
  • Strong skills in Word, Excel, PowerPoint, Outlook, e-learning authoring tools such as Articulate Storyline/Rise or similar authoring software to create SCORM compliant courses, and knowledge of Learning Management Systems.
Knowledge, Skills, and Abilities
  • Exceptional verbal, written communication and presentation skills.
  • Ability to comprehend technical content, communicate well with subject matter experts and translate technical content to non-technical staff.
  • Ability to work a flexible schedule to support training program needs; hybrid role will require onsite presence as needed for orientation and employee development.
  • Experience in facilitating a virtual classroom using remote meeting software, such as Microsoft Teams, is desirable.
  • Highly proficient in time management, organization, planning and prioritization.
  • Possess initiative and self-motivation to work with minimal oversight.
  • Ability to manage changing tasks/projects simultaneously; meet deadlines and adapt to a fast paced, changing business environment.
  • Strong interpersonal and interaction skills.
  • Ability to manage a classroom setting
Work Environment / Physical Demands 
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required. 

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law. 
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